Terms of Service

Quotes are based on the property condition described to us or observed during a walk. If we arrive and find materially different conditions — heavier soil, damaged substrate, restricted access, no usable water source — we will stop, tell you what changed, and get your approval before doing anything that changes the price.

Unless stated otherwise, a quote is valid for thirty days. Hot-water degreasing and water recovery are quoted as separate line items.

Exterior cleaning depends on temperature, rain, and daylight. We may reschedule for weather or unsafe conditions, and we will tell you as early as we can. If you need to reschedule, twenty-four hours notice lets us fill the slot.

We need reasonable vehicle access to the work area. We carry our own buffer tank, but on larger jobs we may ask to fill from a spigot on site; we will confirm this in advance rather than assume it. Please move vehicles and personal items out of the work area before we arrive, and keep windows and doors closed during the work.

Some conditions cannot be corrected by cleaning: failed sealant, oxidized paint, spalling concrete, rotted wood, worn shingles, prior etching from someone else's pressure washer, and stains that have permanently absorbed into porous material. We will point these out before we start when we see them. We are not responsible for pre-existing damage or for failures caused by conditions we identified in advance.

We carry general liability and workers' compensation coverage and will provide certificates of insurance on request, before the first visit.

Payment is due on completion unless we have agreed to different terms in writing. Recurring and portfolio accounts are invoiced on the schedule stated in the service agreement.

Call us. Most complaints are resolved by coming back out. Tell us within seven days of the visit so we can look at the work before weather and traffic change it. Our liability for any claim is limited to the amount paid for the work in question.

Information on this site is provided for general reference. Photographs may show work performed at other properties and are not a promise of a specific result on yours.

The Cloudburst Exterior Group, Warne, North Carolina. marvin@thecloudburst.com · 214.475.2173